Contact

Once you’ve contacted us, we’ll arrange a convenient time to chat through your needs with you. Then, once we understand your brand and web requirements and how these need to support you to achieve more in business, we’ll provide you with a clear proposal that includes a detailed scope of work and transparent, fixed-fee quote.

If you accept the proposal, one of our relationship managers will guide you through your entire project journey with us.

Every project is different, so each project is carefully considered by our team and quoted based on individual requirements. Our scoping is highly detailed, and we only quote fixed fees so you have certainty of costs.

As a rough guide, we’ve provided some fee estimates as follows:

• A brand strategy workshop with updates to your key messaging can come in under $5,000 + GST
• A brand transformation including a brand strategy workshop, key messaging, logo design, style guide, brand design system, and creative concepts will typically start from $12,000 + GST
• A custom designed and developed website will generally begin from $12,000 + GST

As all projects are unique, an end-to-end project timeline will always come down to individual complexity and scope.

We’ve have found that, in general, these are the approximate timelines we’d anticipate for projects of average scope and complexity:

• Developing your brand foundations—your brand strategy, brand archetypes, audience personas, key messaging, logos, colours, fonts, style guide, and brand design system—should take around six to eight weeks
• Building a fantastic custom website, tailored for your brand and audience, is typically around three to four months from go to whoa

While there is a wide range of factors that can impact timelines, such as scope variations as well as the responsiveness of feedback, approvals, and other communication, we will always do our best to keep your project moving forwards sensibly and efficiently. One of our relationship managers will keep you updated throughout your project regarding key dates and milestones.

The answer is usually ‘yes!’, but ideally we need to know this deadline when scoping and quoting your project. If it’s a date that’s only communicated partway through your project, we will of course do our best to accommodate it—and we have been known to work miracles! Please note that additional fees may need to be quoted to cover rush work or overtime in order to meet a sudden deadline that wasn’t communicated at the outset of a project.

Sometimes, when timeframes are especially tight, there might be other solutions we can explore with you—such as launching with a landing page or other pared-down site so the full site can be given the time it deserves to be worked on.

Once your project has been briefed in, one of our highly-experienced relationship managers will reach out to you—they will be your project manager and main point of contact on our team.

Multiple members of our team will likely work on your project at different stages, such as content specialists, designers, and developers. We understand it can be confusing if you’re dealing with a revolving door of people, so instead we streamline communication through the relationship manager who will be working with you.

Our team is based in Adelaide, South Australia but we regularly undertake Branding and Website work for clients throughout Australia and overseas.

It means we’ve been independently certified as having a quality management system that meets the international standard for these systems. This means you can trust we have structured processes that support us to deliver consistent branding and website services with a high level of quality control, customer focus, and commitment to continuous improvement.

You can learn more about our ISO accreditation here.