Process
A thoughtful process.
Powerful outcomes.
Sharply-honed after over 20 years and more than 1,500 brand and web projects, we know what works and what doesn’t when it comes to brand and web experiences—and how staying on process will help your project end in success.
Practical and purposeful
Discovery
Each project begins with a friendly chat. This allows us to unpack your goals and better understand how your brand and website fit into your business plan. We then provide you with a detailed scope of work and quote fixed fees. If you’re ready to proceed, one of our relationship managers will connect with you to guide you through every stage of your project with us.
Strategy
Getting your Brand and Website Strategy right early is the best way to set your project on a course that will help you to achieve more in business. Strategy workshops and sessions allow us to explore your brand foundations and help us become aligned on the vision for your project—unlocking more value for you and minimising the risk of creative work that ‘misses the mark’.
Creative
Once you’ve signed off on the strategy we’ve developed for your project, it’s time for us to get creative with our branding and website services which include but aren’t limited to: Logo Design, Graphic Design, Messaging, Media Production, Website Design, Website Development, SEO and AEO, and Copywriting.
Launch
For website projects, when you’re ready for your site to launch we can typically arrange this within a few business days of receiving your approval to ‘go live’. We provide Website Hosting that’s based in Australia and also offer complimentary training so you’re empowered to log into your site, add content, and make updates.
Care
A great website experience doesn’t end at launch—it continues long after. It’s why we partner with you to deliver Ongoing Support and Maintenance, keeping your site working better for longer, while also offering SEO and AEO services as well as Core Web Vitals Optimisation so your site can accomplish even more for your business.
Frequently asked questions
A few things we’re often asked.
It’s easy—simply get in touch and tell us more about your branding and website needs. We’ll reach out within one business day to have a conversation and let you know if we’d be the right fit for your project. We’ll also provide you with an overview of our process, pricing, and timeframes while answering some of your early queries.
Yes. If we’ve determined we’d be a good fit for your needs, we’ll provide a thorough scope as well as a fixed-fee quote for you to consider. By taking the care to dive deeper into your project requirements and business goals here, we’re able to crystallise the key deliverables that will provide the most value and help you achieve more.
While this will come down to individual complexity and project scope, we can provide some rough fee estimates as follows:
- A brand strategy workshop with updates to your key messaging can come in under $5,000 + GST
- A brand transformation including a brand strategy workshop, key messaging, logo design, style guide, brand design system, and creative concepts will typically start from $12,000 + GST
- A custom designed and developed website will generally begin from $12,000 + GST
It means we’ve been independently certified as having a quality management system that meets the international standard for these systems. This means you can trust we have structured processes that support us to deliver consistent branding and website services with a high level of quality control, customer focus, and commitment to continuous improvement.
You can learn more about our ISO accreditation here.
